Client Satisfaction Survey

We are committed to providing a professional and cost-effective legal service.

Please fill in this short questionnaire so that we can better understand your needs. We’ll use this information to help provide an even better service to you in the future.

Questions marked with an asterisk are mandatory

This questionnaire may be completed anonymously, but we would encourage you to disclose your name and email address below so that we can make a connection between your matter and the feedback received.

How satisfied were you with the overall service received from us?*

Very satisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedUnsure

Are there any members of staff who you would particularly like to commend?

Would you use Lennons again?*


How likely are you to recommend Lennons?*

Very likelyLikelyNeutralUnlikelyVery unlikelyUnsure

In general, how satisfied were you with the service you received from Lennons in relation to:

How quickly we replied to telephone calls?* Very satisfiedSatisfiedNeutralDissatisfiedVery dissatisfied

How quickly we replied to letters or e-mails?* Very satisfiedSatisfiedNeutralDissatisfiedVery dissatisfied

The level of service provided by your lawyer overall?* Very satisfiedSatisfiedNeutralDissatisfiedVery dissatisfied

Thinking about the costs you were charged, how satisfied were you:

With the costs information provided at the outset?* Very satisfiedSatisfiedNeutralDissatisfiedVery dissatisfied

With the costs information provided during your instruction?* Very satisfiedSatisfiedNeutralDissatisfiedVery dissatisfied

Do you feel you received good value for money in instructing us?*


What could we do to improve the service you received from us?

We like to use feedback from clients on our website and marketing literature. Do you agree to us publishing your feedback? If so, how would you like your name to appear?

We'd love to keep in touch - we would like to email you from time to time with details of the services we offer, details of events that we are running that may be of interest to you and with offers and promotions on our services. If you agree to us holding your data and contacting you for this purpose, please indicate which publications you would like to receive:

Your data will be held on a separate database to any matter that we are acting on for you and be used for marketing purposes in line with the consent you have provided. Each and every marketing communication we send will contain a link for you to easily unsubscribe from receiving any further marketing communications from us. To opt out of our marketing database at any time, you can also send an email to