Client satisfaction survey

Lennons is committed to providing a professional and cost effective legal service.

Please fill in this questionnaire so that we can better understand your needs. We’ll use this information to help provide an even better service to you in the future.

We like to use feedback from clients on our website and marketing literature and where quotations are used, client’s full names will be shown. If you would prefer for us not to publish your details in such material, please tick this box


How satisfied were you with the overall service received from us?

Extremely satisfiedSatisfiedNot satisfiedUnsure



Would you use Lennons Solicitors again?

YesNo



Would you recommend Lennons Solicitors?

YesNo



In general, how satisfied were you with the service you received from Lennons Solicitors in relation to:

How quickly we replied to telephone calls: Extremely satisfiedSatisfiedNot satisfiedUnsure

How quickly we replied to letters or e-mails: Extremely satisfiedSatisfiedNot satisfiedUnsure

The level of service provided by your lawyer overall: Extremely satisfiedSatisfiedNot satisfiedUnsure


Thinking about the costs you were charged, how satisfied were you:

With the costs information provided at the outset: Extremely satisfiedSatisfiedNot satisfiedUnsure

With the costs information provided during your instruction: Extremely satisfiedSatisfiedNot satisfiedUnsure


Do you feel you received value for money?

YesNo



What could we do to improve the service you received from us?



This questionnaire is anonymous but we would encourage you to disclose your name and address in the space provided below to enable us to make a connection between the feedback received and the matter which we handled on your behalf.