Client satisfaction survey

Lennons is committed to providing a professional and cost effective legal service.

Please fill in this questionnaire so that we can better understand your needs. We’ll use this information to help provide an even better service to you in the future.

We like to use feedback from clients on our website and marketing literature and where quotations are used, client’s full names will be shown. If you would prefer for us not to publish your details in such material, please tick this box 

How satisfied were you with the overall service received from us?

 Extremely satisfied Satisfied Not satisfied Unsure

Would you use Lennons Solicitors again?

 Yes No

Would you recommend Lennons Solicitors?

 Yes No

In general, how satisfied were you with the service you received from Lennons Solicitors in relation to:

How quickly we replied to telephone calls:  Extremely satisfied Satisfied Not satisfied Unsure

How quickly we replied to letters or e-mails:  Extremely satisfied Satisfied Not satisfied Unsure

The level of service provided by your lawyer overall:  Extremely satisfied Satisfied Not satisfied Unsure

Thinking about the costs you were charged, how satisfied were you:

With the costs information provided at the outset:  Extremely satisfied Satisfied Not satisfied Unsure

With the costs information provided during your instruction:  Extremely satisfied Satisfied Not satisfied Unsure

Do you feel you received value for money?

 Yes No

What could we do to improve the service you received from us?

This questionnaire is anonymous but we would encourage you to disclose your name and address in the space provided below to enable us to make a connection between the feedback received and the matter which we handled on your behalf.